Delivery & Shipping

Please review our Delivery & Shipping Policy to understand how we process and deliver your orders within Australia.

1. Processing Time:
   • Orders are typically processed within 1-2 business days after payment confirmation. In some cases, processing may take longer due to prescription verification or additional order requirements. We appreciate your patience during peak seasons.
2. Shipping Rate:
   • We are delighted to offer free shipping for all website orders within Australia. Enjoy the convenience of our complimentary shipping service, with an estimated delivery time of 5-7 business days.
3. Delivery Address:
   • Please ensure that your shipping address is accurate and complete. Hastings Optical is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
4. Delivery Issues:
   • If you experience any issues with your delivery, such as delays or damages, please contact our Customer Support team at admin@hastingsoptical.com.au within 7 days of receiving your order. We will work diligently to resolve the issue.
5. Returns Due to Non-Delivery:
   • In the event that your order is returned to us due to unsuccessful delivery attempts or an incorrect address, we will contact you to arrange re-delivery. Additional shipping charges may apply.
6. Public Holidays:
   • Please note that orders may be subject to delays during public holidays. We appreciate your understanding.

If you have any questions or concerns, please contact our Customer Support team at admin@hastingsoptical.com.au.

Thank you for choosing Hastings Optical. We appreciate your trust in our services.